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ICT Services

Systems Integrator

Maintenance & Support Services

Consultancy & Outsourcing Services



ICT in Maintenance & Support Services

The driving force of our company is reflected in our service motto, ‘Total Customer Satisfaction’ which simply means the best technical support rendered within an acceptably quick response time, and this leads to quality and reliable problem resolution and concise customer education for the customers.


We also have an extensive network of service centers or local partners all over Malaysia to support our current as well as future customers. Our service partners are appointed based on their expertise and experience in providing comprehensive technical support ranging from PCs to UNIX and Networking.

We have created a web based centralised Helpdesk Management System and employs automated system to track, manage and monitor all support cases received from customers, and to electronically escalate to our team of consultants and our technology owners (vendors). With our Call Centre operating 24 hours a day, 7 days a week, we provide a voicemail facility which will automatically route unanswered incoming call to a mailbox. As soon as an engineer’s line is free, the voicemail system will prompt the available engineer that a message remains unanswered, and the engineer will log and return the call. This assures customer that calls are handled expeditiously. To meet our commitment in providing total customer satisfaction, fast response and prompt action, we communicate with our Engineer using SMS Mobile EveryWhere EveryTime facility.

   


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